Terms of Business
Terms of Business for Pet Care For You
These Terms of Business are the standard terms that apply to Pet Care For You. Please read them carefully and ensure that you understand and agree to them. If you have any questions, please contact us.
Any reference to ‘us’, ‘we’, or ‘our’ means Pet Care For You.
Any reference to ‘Form’ refers to the ‘Your Details’ Form used to book a Service from us.
Any reference to ‘Service’ refers to a pet service that you have booked in the Form.
1. Contract & Order
a. These Terms of Business, the Form, and the Service Agreement form our contract with you.
b. A legally binding contract between you and us is created when you return the signed Form. This contract is for us to provide the Services detailed in the Form and for you to pay for those Services.
c. No Service will be confirmed until we have conducted a visit to your property and met your pet.
2. Price
a. The price of the Service is the amount detailed on our website at the time of booking.
b. All prices are:
2.b.1 In Pound Sterling (£), and
2.b.2 Exclusive of VAT unless otherwise stated.
c. We take all reasonable care to ensure that the prices of the Services stated on our website are correct and up-to-date.
d. We will notify you in writing, with 28 days’ notice, of any price increase. You may cancel the Service within 7 days of this notice if you are unhappy with the price increase.
3. Payment
a. We will invoice you for the Services provided.
b. You must pay each invoice within 7 days of receiving it.
c. We accept the following methods of payment:
3.c.1 BACS; and
3.c.2 Cheque.
d. If payment is made by cheque, the cheque must clear within 14 days of the invoice date.
e. We reserve the right to pass on the bank’s administrative fees for processing the cheque, in addition to the cost of the Service.
f. If you do not pay an invoice by the due date, we may:
3.f.1 Charge you interest on the overdue sum at the rate of 8% above the base rate of the Bank of England, accruing daily from the due date until payment is made in full, whether before or after judgment; and
3.f.2 Send you reminder letters charged at £14 per letter until the debt is settled.
g. If you promptly contact us to dispute an invoice in good faith, we will not charge interest while the dispute is ongoing.
h. We can recover our costs for recovering late or non-payments. You will be responsible for paying the costs we incur in recovering, or attempting to recover, any unpaid fees or additional charges (including reasonable legal costs as determined by the courts).
i. We reserve the right to charge double for any boarding or daycare stay for a bitch that is in season.
4. Our Services
a. We will provide the Service according to the specifications set out in the Form (as may be amended by mutual agreement) and in the Service Agreement.
b. We will begin providing the Service on the agreed start date and will continue until the contract is terminated by either you or us in accordance with these Terms of Business.
5. Problems with Our Service
We always make reasonable efforts to ensure that our service provision is trouble-free. However, if there is a problem with the Services, please inform us as soon as possible. We will use reasonable efforts to remedy issues as quickly and practically as we can.
6. Complaints and Feedback
We value your input regarding our services. If you have any complaints or feedback, please let us know. We aim to provide you with a positive customer experience, and we want to hear from you if you have any concerns. To file a complaint, please contact us via email or telephone.
7. Your Rights to Cancel a Pet Service
a. For weekly dog walks and pop-in visits, cancellations must be made with at least two working days' notice. These services are billed per calendar month in advance. If you no longer require the service, no refund will be issued for dog walks or pop-in visits already booked for that month.
b. Cancellations should be sent via email to the branch responsible for your booking.
c. If you cancel outside the notice period specified in this clause, we reserve the right to charge you the full amount for the service.
d. A 50% non-refundable deposit is required at the time of booking for any home boarding, daycare, pet sitting, or house sitting services.
e. If you cancel any home boarding, daycare, pet sitting, or house sitting service within one calendar month of the booking start date, you will be charged the full amount.
8. Events Outside of Our Control (Force Majeure)
We will not be liable for any failure or delay in fulfilling our obligations under the contract due to causes beyond our reasonable control. Such causes include, but are not limited to: power failures, internet service provider failures, strikes, lock-outs, other third-party industrial actions, riots, civil unrest, fires, explosions, floods, storms, earthquakes, subsidence, acts of terrorism (whether threatened or actual), acts of war (declared or undeclared), epidemics, other natural disasters, or any similar events.
9. Other Important Terms
a. We may change these Terms of Business from time to time without prior notice.
b. While we strive to provide consistency by using the same employee for your services, we may assign, sub-contract, or transfer the contract to another Pet Care for You employee or worker as needed.
c. If your chosen employee leaves our company, the contract will remain in effect under the same terms.
d. If any provision of the Service Agreement or Terms of Business is found to be invalid or unenforceable by a court, the validity of the remaining provisions will not be affected.
e. When using our website, please refer to our website user conditions. We may provide links to third-party websites for your information. These links do not imply endorsement of any third-party products or services, and you acknowledge that reliance on such information is at your own risk.
f. All intellectual property belonging to Pet Care for You, including any information, documentation, or materials related to the services, will remain fully owned by us. Nothing in these terms grants you rights to any patents, copyrights, trade secrets, trade names, trademarks (whether registered or unregistered), or any other rights related to the services.
g. We will hold and process your data in accordance with the General Data Protection Regulation (GDPR) 2016/679. Please refer to our Privacy Policy for more information.
h. The views and opinions expressed by our employees (including training personnel) during the provision of services may not represent our organization's views and opinions. We will not be liable for any loss, damage, suffering, costs, or expenses incurred as a result of these expressions.
7. Your Rights to Cancel a Pet Service
a. Weekly Dog walks and pop-in visits must be cancelled with at least two working days’ notice. These services are payable per calendar month in advance. If the service is no longer required no refund will be due for dog walks or pop in visits already booked in that calendar month.
b. Cancellations need to be made by email to the branch responsible for your booking.
c. If you cancel outside the notice period detailed in this Clause 7, we have the right to charge you in full for the service.
d. You agree to provide a 50% non-refundable deposit, at the time of booking, for any home boarding, daycare, pet sitting or house sitting.
e. If you cancel any home boarding, daycare, pet sitting or house sitting within one calendar month of the booking start date, you will be charged the full amount.
8. Events Outside of Our Control (Force Majeure)
We will not be liable for any failure or delay in performing our obligations under the Contract where the failure or delay results from any cause that is beyond our reasonable control. Such causes include, but are not limited to: power failure, internet service provider failure, strikes, lock-outs or other industrial action by third parties, riots and other civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism (threatened or actual), acts of war (declared, undeclared, threatened, actual or preparations for war), epidemic or other natural disaster, or any other event that is beyond our reasonable control.
9. Other Important Terms
a. We may from time to time change these Terms of Business without giving you notice.
b. We endeavour to provide you with consistency and use the same employee for the services you order, however we may freely assign, sub-contract or otherwise transfer in whole or in part the Contract to another Pet Care for You employee or workers.
c. In the event that your elected Pet Care for You employee terminates their employment this Contract between us and you will remain in place on the same terms.
d. If any provision of the Service Agreement or these Terms of Business is held by any Court to be invalid or unenforceable in whole or in part the validity of the other provisions of the Contract and the remainder of the provision in question will not be affected.
e. When using our website, please refer to our website user conditions. We may provide links to other, third party websites on our website. These links are for your information only and do not constitute any endorsement of any third-party products, services or information and you acknowledge and accept that any reliance upon such information shall be at your own risk.
f. All intellectual property belonging to Pet Care for You (including, without limitation, any information, documentation and/or materials produced in connection with the Services) are and shall remain fully vested in us. Nothing in these Terms shall grant to you any rights to, or in, patents, copyrights, database rights, trade secrets, trade names, trademarks (whether registered or unregistered), or any other rights or licences in respect of the Services.
g. We shall hold and process your data in accordance with The General Data Protection Regulation 2016/679. See our Privacy Policy.
h. The views and/or opinions expressed by any of our employees (including, without limitation, any training personnel) during the provision of the Services (or otherwise) may not represent our views and/or opinions and we shall have no liability to you or any third party (whether in contract, tort, negligence or otherwise and howsoever arising) for any loss, damage, suffering, costs and/or expenses incurred resulting from the expression of such views and/or opinions by our employees.
i. We appreciate that customers may have CCTV or smart doorbells in their homes. We request that staff are not recorded in bathrooms or designated bedrooms during a housesitting service.
10. Law and Jurisdiction
These Terms of Business, the Agreement, and the relationship between you and us (whether contractual or otherwise) shall be governed by and construed in accordance with the law of England & Wales.
Service Agreement
This Service Agreement contains the terms which are applicable to Pet Care For You. Please read them carefully and ensure that you understand and agree to them. If you have any questions, please contact us.
The Agreement
Any reference to ‘us’, ‘we’ or ‘our’ means Pet Care For You.
Any reference to ‘you’ is its natural meaning: you the customer.
Any reference to ‘Service’ means a pet service detailed at http://www.petcareforyou.co.uk/services which you have booked.
(1) We provide pet care services to customers pets and we have the reasonable skill, knowledge and experience in this field.
(2) You wish to engage our services as set out in this Agreement, the Terms of Business and the ‘Service Information Order Form’ (“Form”), subject to the terms.
(3) We agree to provide the Service to you on the following terms. This Agreement, the Terms of Business and the ‘Service Information Order Form’ (“Form”) constitute a Contract between us and you.
What we will do for you
1. We agree to provide our services in a reliable, caring and trustworthy manner.
2. Provide you with our full details in the Form, including; address, contacts details and Vat number (if applicable).
What you agree to do
3. You agree to pay the rates that are in effect at the time your pet is in our care.
4. You agree to provide at least two working days’ notice of cancellation, of dog walks and 30 days for daycare and boarding to avoid being charged in full.
5. You agree to provide us with all information necessary for the satisfactory performance of our services, including any dietary, nutritional or exercise requirements of the pet and any other instructions for the wellbeing of the animal.
6. You are responsible for supplying the necessary, safe equipment, medication, food and supplies needed for the care of your animals.
7. You agree to provide keys, or arrange for keys to be available, for the appointment. If the provided key does not work, or an incorrect key is supplied, you authorise us to obtain keys or access from emergency contacts, landlords or using a locksmith.
8. You agree to provide us with an emergency contact person who will be available, and can make decisions about your home, pet and property, in your absence.
9. In the event of an emergency, we will make every effort to contact your designated emergency contact person. If we are unable to reach anyone, we will call the local veterinarian for specific advice regarding your pet. Based on their advice, we may then contact a locksmith or emergency services. You accept responsibility for any charges incurred in this process.
10. You authorise us to obtain any emergency veterinary care that may be necessary while your pet is in our care. We will do our best to contact you before seeking emergency care. If your regular veterinarian is unavailable, does not provide an out-of-hours service, or cannot be reached, you consent to us utilizing an alternative veterinarian. If we cannot reach you in the event of an emergency, you authorise the sitter to act on your behalf in authorising any treatment (excluding euthanasia), and you assume full responsibility for payment and/or reimbursement for all veterinary services rendered upon your return.
11. You authorise us to obtain veterinary care for any existing or new medical conditions or health issues. We will make every effort to contact you before obtaining care for any medical or surgical treatment. You accept responsibility for any charges related to this care and agree to reimburse us for any additional fees for emergency care, as well as any expenses incurred for unexpected visits, transportation, housing, equipment, food, access, or supplies.
12. You will be responsible for any medical expenses and damages resulting from injuries to people or animals caused by your pet.
13. You agree to indemnify us in the event of a claim by any other person injured by your pet.
14. Upon termination of your contract with us, you agree not to contact any member of our staff (past or present) for pet care services for a period of six months.
Your Pet
15. We require that your pet is up to date with all vaccinations, as well as worm and flea treatments. If your pet has a parasitic infection, we will treat it in consultation with your veterinarian, and you will be responsible for reimbursing the cost. For dogs being boarded, any flea and worm treatments must be administered more than 24 hours prior to the dog's drop-off.
16. Rabbits must be vaccinated against Myxomatosis and Viral Haemorrhagic Disease (VHD), and a certificate must be presented as proof. Precautions must be taken to prevent flystrike for rabbits and guinea pigs before care begins.
17. Dogs being boarded must be vaccinated, and an original certificate must be presented as proof. We may also require a copy of this certificate. We accept a Titer test for Distemper, Hepatitis, and Parvovirus (DHP), but boarded dogs will still need to be vaccinated against Kennel Cough and Leptospirosis. The initial test must be performed within three years of a previous vaccine being administered, and a Titer test must be conducted at 12-month intervals to demonstrate immunity levels, with re-vaccination as advised.
18. We cannot accept bitches in season for boarding with dogs from other households. Entire males will not be on the premises if an in-season bitch is boarded.
19. Pets must have pet insurance that covers illness, accident, or loss while you are away, or while a third party is caring for your pet.
20. Unfortunately, we cannot provide pet care services if your dog is a banned breed.
21. We reserve the right to terminate this contract at any time if we or our employee, at their sole discretion, determines that the owner's animal poses a danger to the health or safety of itself, other pets, other people, or the employee. If concerns arise that prevent the employee from caring for the pet, the owner authorizes the transfer of the animal to another caretaker, with all associated charges (including but not limited to transportation, housing, tranquilisation, treatment, access, and liability) being the owner's responsibility.
22. We reserve the right to cancel, shorten, or offer alternative services in extreme weather conditions with little notice. These extreme weather conditions may include, but are not limited to, excessive heat, torrential rain, thunderstorms, and snow or ice. We will make reasonable efforts to notify affected customers as soon as possible and provide alternative arrangements if feasible.
Our Liability
23. We do not accept responsibility for the security of your premises or for any losses during the term of this agreement. During all assignments, our employees will only undertake pet care unless prearranged with you.
24. If you have permitted your dog to be walked off-leash, you agree not to hold us or our staff liable for damage, loss, or injury if your dog runs away.
25. We are not responsible for any damage caused by a pet escaping due to faulty leads, collars, harnesses, or equipment that does not fit properly.
26. We cannot be held responsible for any loss of pets if they have access to an open cat flap, window, or door within their own home.
27. We will not be held responsible for any damage to your property, or that of others, caused by your pets during our care.
31. All animal boarders must hold a valid animal boarding license.
32. Animal boarders and those providing house sitting services may leave pets unattended in the home for a reasonable duration. We adhere to local authority licensing conditions and DEFRA’s Code of Practice for the Welfare of Dogs, ensuring that dogs are not left alone for more than three hours at a time.
33. You agree to notify us of any concerns within 24 hours after any appointment. Please contact Pet Care For You with any issues.
Termination
34. Termination with Notice. We reserve the right to terminate this agreement for any reason with five business days’ notice to you.
35. Termination for Material Breach. We may terminate this agreement immediately by providing notice to you if you materially breach any of the terms and conditions, obligations, covenants, or representations. If the breach continues for a period of five business days after we notify you of the breach, we may proceed with termination.
36. Termination due to Insolvency. If either party becomes insolvent, bankrupt, or enters receivership, dissolution, or liquidation, either party may terminate this agreement immediately.